Terms and Conditions

Terms & Conditions

When placing an order online with Compulance you agree and are bound to the terms and conditions outlines below. Compulance reserve the right to amend these terms and conditions at any time.


Domain Names

  • Any new domain names registered will be under the ownership and control of Compulance. The customer can request ownership and transfer of domains free of charge. This can be done anytime.
  • Compulance will take no liability for any loss of profit or website downtime caused by expiration of domain names or other technical faults caused by any third party or domain registrar.
  • All domain renewals are included in your pay monthly package unless agreed otherwise.


  • All new pay monthly website accounts require a direct debit to be setup prior to work commencing. As soon as we have confirmation of setup we commence work. Direct debits take between 5-7 days before the first payment is taken however we mostly start work on confirmation of setup and not first payment.
  • Compulance will require for you to supply textual content to be added to your website, you may also supply images and we can also supply stock images free of charge, the number of images provided by us is limited at our discretion. All text and images submitted must be free of copyright and Compulance accepts no responsibility for any infringement of copyright law arising from any text or images used on your site. We can also supply professional copy-writing at an additional cost.
  • Expected completion timeframe on most websites is around 5-10 days however if content is not provided this may delay completion.
  • Compulance reserves the right to refuse to handle in any way, material which may be deemed offensive, illegal or controversial.

On-going Service

  • Hosting, technical maintenance, software updates and all general upkeep services shall be provided by Compulance as standard and be included as part of the pay monthly fee.
  • Compulance will take extensive measures to ensure that the customer does not experience any disruption of service, we cannot accept liability for disruption of service caused by factors that lie outside of our control.
  • Website amends such as changes to text, images and contact information shall be included as part of each package as stated in the package description. These inclusive amendments are subject to fair usage. If for whatever reason the customer’s use of this clause is excessive then Compulance has the right to evaluate the clients spend and amend the amount on their next billing cycle. Requests that fall outside of what is considered to be a basic amend, such as new pages, re-branding or additional functionality will be treated as a bespoke auxiliary service and will be quoted and billed as such.
  • In the event that a website fault occurs as the result of amendments made by the customer, a request may be made to Compulance to rectify the fault and will be quoted and billed based upon our standard agency fees.

Contract Duration / Cancellation

  • All website accounts are agreed on a 24 month contract, after this period a rolling monthly contract comes into effect.
  • Requests of account cancellation must be done in writing by emailing support@compulance.com.au Accounts will be cancelled and direct debit agreements terminated. If your direct debit fails and payment is not received within 7 days your account will be terminated unless you have notified us of any issues and we have agreed otherwise.
  • Account cancellation will result in the complete termination of the website, your website will be held on our servers for 12 months if you decided to renew your website in the future.

Search Engine optimisation

  • Cloud Web Solutions only use ethical optimisation techniques and take no responsibility for loss of traffic or rankings associated with third party S.E.O companies or software.
  • While it is accepted that the methodology applied by Compulance is an effective one, Compulance does not hold any control over search engine rankings and therefore cannot guarantee any specific results. Furthermore,Compualcne cannot dictate or predict changes in search engine practices that may cause loss of positioning.

Contract Duration / Cancellation

  • SEO accounts shall be placed on a rolling monthly contract.
  • Requests of account cancellation are to be sent in writing to support@compualnce.com.au
  • Account cancellation will result in the complete termination of all continuing SEO services however all SEO techniques applied throughout the customers term with Compulance will remain in place

Charges & Payments

All payments to Compulance for provision of services will be processed via Pre Authorised Direct Debit. Alternative payment methods are accepted at the sole discretion of Compulance and may incur additional processing or administrative fees.

Without prejudice to any other right or remedy that Compulance may have, if the Customer fails to pay Compulance on the due date Compualnce may:

  • Suspend all Services until payment has been made in full.
  • If the customer’s account remains in debt for two consecutive months then a $50 late payment fee will be added to the customer’s outstanding balance

Refund Policy

If you are unhappy with any of services you are free to cancel at anytime, if you cancel within the first 30 days of sign up you are entitled to a full refund upon request emailed to support@compualnce.com.au

Governing Law

This contract will be governed exclusively by the laws of the Australia.

General Terms & Conditions Of Using Our Website

The use of this website is subject to the following terms and conditions. These terms and conditions govern your access to and use of the Website. By accessing and using the Website you agree that you have read and accept these terms and conditions and that they shall apply to your use. If you do not wish to be bound by these terms and conditions, please leave the Website.

1. This Website is owned and operated by the Compualnce.

2. We reserve the rights to change these Terms and Conditions at any time by posting changes online and updates sent to your described email address. Continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.

3. You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party. Users of our interactive features which will be available shortly should also refer to our terms of use and participants’ rules.

3. Through the Website you may gain access to the products and services of  Compulance and its subsidiaries. In addition to these terms and conditions the provision of such products and services will be governed by such additional terms and conditions as you may be made aware of at the time of ordering.

4. This site and the information, names, images, pictures, logos regarding or relating to  Compulance  are provided “as is” without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will  Compulance be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence.

5. Copyright Restrictions (1): commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from  Compulance . Nothing contained herein shall be construed as conferring any licence by  Compulance to use any item displayed.

6. Copyright Restrictions (2): documents (not interactive applications) downloaded from the Publications and Downloads sections of this site may be used for personal use only. This does not extend to other documents and images contained herein for which all rights are reserved. Permission must be requested from the copyright holders prior to copying or other use of the content.

7.  Compulance takes no responsibility for the content of external Internet sites. Other websites linked to this site are owned and operated by third parties over which  Compulance  has no control. The inclusion of links to other websites should not be considered an unqualified endorsement of the content of the sites operated by third parties. We accept no liability for any statements, information, products or services that are published on or are accessible through any websites owned or operated by third parties.

8. Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions, or the like, is, and will be treated as, non-confidential and non-proprietary information.

9. If there is any conflict between these Terms and Conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.

10. These terms and conditions shall be governed and construed in accordance with the laws of Australia. Any disputes shall be subject to the exclusive jurisdiction of the Courts Australia.